Guest Handbook
Every answer,
before you ask.
From flight tracking to cancellation terms — everything our guests ask, organized and answered. Still stuck? Our concierge team answers in under a ring, 24 hours a day.
Booking & Reservations
Reserve your ride, customize stops, and plan group travel.
How do I book a ride?
Book directly through our website's Online Reservation, call or text (415) 936-5676, or email concierge@bluesky-limo.com. Advance reservations are available up to one month out.
Can I customize my trip?
Absolutely. You may add stops, request scenic detours, or book by the hour for maximum flexibility. Share preferences during booking and your chauffeur will build the itinerary around you.
Do you provide service for large groups or special events?
Yes. Our Sprinter vans seat up to 12 guests and we regularly coordinate weddings, wine tours, corporate events, and special occasions. Multiple vehicles can be arranged for larger parties.
Airport Services
Flight tracking, pickup options, and what to do on arrival.
Do you track flights for airport pickups?
Yes. We monitor flight status in real time. Domestic arrivals receive a complimentary 1-hour grace period; international arrivals receive 2 hours before additional wait charges apply.
What are my pickup options at the airport?
Two options: curbside pickup (your driver meets you within 5 minutes of your call) or Meet & Greet, where a chauffeur greets you inside with a name sign and helps with luggage for an additional $60.
What if I can't find my chauffeur?
Call us immediately at (415) 936-5676 to avoid a no-show charge. Our concierge team is 24/7 and will reconnect you with your driver right away.
Policies & Payments
Rates, cancellations, accepted payment methods, and gratuity.
What is your cancellation policy?
48+ hours before pickup: 90% refund. Same-day before dispatch: 50% refund. Within 24 hours or after dispatch: non-refundable. Within 5 hours: non-refundable. No-shows: non-refundable. Sprinter/bus reservations require a 72-hour notice minimum.
How are your rates calculated?
Rates are based on vehicle type, distance, and time. Quotes are estimates and may include extras like tolls, parking, or additional stops. Final pricing is always confirmed before the trip begins.
What payment methods do you accept?
All major credit cards. Corporate accounts with invoicing are available upon request — contact our concierge team to set one up.
Is gratuity included?
Gratuity is not automatically included, but may be added at booking or provided directly to your chauffeur.
Safety & Comfort
ID requirements, insurance, child seats, and vehicle rules.
Do I need to show identification?
Yes. To ensure safety, a valid government-issued photo ID must be on file at booking or shown to your chauffeur at pickup.
Are your vehicles insured and maintained?
Every vehicle is fully insured, regularly inspected, and meticulously cleaned before each trip — no exceptions.
Can I request a child seat?
Yes. Child and booster seats are available on request at booking. Let us know age and weight so we match the right seat.
Do you allow smoking, food, or alcohol in the vehicles?
No. All vehicles are non-smoking, and food or alcohol are not permitted by law. Cleaning fees range from $300–$1,000 for incidents.
Extra Services
Wine tours, weddings, hourly charters, and custom packages.
Do you offer wine tours?
Yes — Napa and Sonoma Valley tours are a specialty. We'll recommend wineries, customize the itinerary, and handle all logistics so you can simply enjoy the day.
Do you provide wedding and event packages?
Yes. We coordinate with planners and venues to ensure seamless transportation, including staging, VIP service, and multiple vehicles if needed.
Do you offer hourly charters?
Yes. Hourly charters are billed on reserved hours. Even if your trip ends early, you are charged for the full reserved time.
Customer Care
What makes us different, how to reach us, and lost items.
What makes Blue Sky Limo different?
Luxury vehicles, professional chauffeurs, and 24/7 concierge service — combined with a personal touch you won't find with app-based rides or national fleets.
How do I contact support?
We're available 24/7. Reach us at concierge@bluesky-limo.com or by phone at (415) 936-5676.
What if I lose something in the car?
We're not responsible for lost or stolen items, but if found, we'll happily arrange shipping at your expense.
Can service be refused?
Yes. We reserve the right to refuse service in cases of harassment, unsafe behavior, or policy violations.
Ready when you are
Reserve your ride.
Every policy above is built around one thing — making sure your ride is the easy part of the day.