Frequently Asked Questions

Booking & Reservations

How do I book a ride?

You can book directly through our website’s Online Reservation option, call or text (415) 936-5676, or email our concierge team at concierge@bluesky-limo.com. Reservations can be made up to one month in advance.

Absolutely. You may add stops, request scenic detours, or book by the hour for maximum flexibility. Just let us know in advance or during booking.

Yes. We offer Sprinter vans for up to 12 passengers, and we regularly support weddings, wine tours, corporate events, and special occasions. For larger groups, we can coordinate multiple vehicles.

Airport Services

Do you track flights for airport pickups?

Yes. We monitor flight status in real time. Domestic arrivals include a 1-hour grace period, and international arrivals include a 2-hour grace period before additional hourly wait charges apply.

Curbside pickup: Call us when you land, and your driver will meet you curbside within 5 minutes.

Meet & Greet service: A chauffeur will greet you inside with a name sign and help with luggage for an additional $60.

Call us immediately at (415) 936-5676 to avoid a no-show charge.

Policies & Payments

What is your cancellation policy?
  • Cancel within 24 hours → 10% fee.
  • Same-day cancellation → 50% refund.
  • No-shows → non-refundable.
  • Sprinter Vans: Require 14-day notice for cancellations.

Rates are based on vehicle type, distance, and time. Quotes are estimates and may include extras like tolls, parking, or additional stops. Pricing is always confirmed before the trip.

We accept all major credit cards. Corporate accounts with invoicing are available upon request.

Gratuity is not automatically included, but may be added at booking or provided directly to your chauffeur.

Safety & Comfort

Do I need to show identification?

Yes. To ensure safety, a valid government-issued photo ID must be on file at booking or shown to your chauffeur at pickup.

Yes. Every vehicle is fully insured, regularly inspected, and meticulously cleaned before each trip.

Yes. Child and booster seats are available upon request at booking.

No. All vehicles are non-smoking, and food or alcohol are not permitted by law. Cleaning fees ($300–$1000) apply for spills or incidents.

Extra Services

Do you offer wine tours?

Yes. Napa and Sonoma Valley tours are a specialty. We can recommend wineries or follow your itinerary for a tailored experience.

Yes. We coordinate with planners and venues to ensure seamless transportation, including staging, VIP service, and multiple vehicles if needed.

Yes. Hourly charters are billed based on reserved hours. Even if your trip ends early, you are charged for the full reserved time.

Customer Care

What makes Blue Sky Limo different?

Luxury vehicles, professional chauffeurs, and 24/7 concierge service—combined with a personal touch. From Instagram stories that highlight our fleet to real client testimonials on our site, our service is both polished and approachable.

We’re available 24/7. Reach us at concierge@bluesky-limo.com or by phone at (415) 936-5676.

We are not responsible for lost or stolen items, but if found, we’ll happily arrange shipping at your expense.

Yes. We reserve the right to refuse service in cases of harassment, unsafe behavior, or policy violations. Our aim is to maintain a respectful, inclusive, and secure environment for all.