Legal
Cancellation Policy
We understand plans change. Here is exactly what to expect if you need to modify or cancel a reservation.
Effective date: January 1, 2025
Standard Ride Cancellations
Applies to: Airport Transfer, Point-to-Point, Hourly As Directed, and SF Bay Area City Tour bookings.
90% refund issued
10% is retained as a processing fee. Refund issued within 3–5 business days.
50% refund issued
Cancellation must be received before the driver has departed for your location.
Non-refundable
The vehicle and chauffeur are committed. No refund applies.
Non-refundable
Once the driver has departed en route to your pickup, the full fare applies.
Non-refundable
Bookings made and cancelled within a 5-hour window are non-refundable.
Sprinter Van & Mini Coach
Larger vehicle reservations require additional notice due to the dedicated planning and scheduling involved.
90% refund issued
Refund issued within 3–5 business days.
Non-refundable
No refund for last-minute cancellations on large-vehicle reservations.
Hourly As Directed
Minimum Booking: 3 Hours
All Hourly As Directed reservations require a minimum of 3 consecutive hours. The full reserved time is charged — no adjustment is made if your trip ends early.
Cancellations follow the same standard ride tiers above (48+ hours / same-day / within 24 hours). Overtime beyond the reserved window is billed in 15-minute increments at the applicable hourly rate.
Airport Arrivals & Wait Time
Flight Tracking
We monitor all inbound flights in real time. If your flight is delayed, your chauffeur adjusts automatically — you are never charged for waiting due to a flight delay.
Complimentary Grace Period
Grace periods begin from the actual landing time. After the complimentary window, additional wait time is billed at the applicable hourly rate.
No-Show Policy
A no-show occurs when we cannot reach the passenger and they do not appear within the complimentary grace window. No-shows are non-refundable.
- →The chauffeur will wait the full grace period and attempt contact via phone and SMS before departing
- →If you are running late, call us immediately at (415) 936-5676 — we will always do our best to accommodate you
How to Cancel or Modify
Contact us as early as possible using any of the following. Cancellation time is calculated from when Blue Sky Limo confirms receipt — not when the request is sent.
- →Phone / Text: (415) 936-5676 — available 24/7
- →Email: concierge@bluesky-limo.com
We recommend calling for time-sensitive cancellations.
Questions about our policies?
We're here to help.
Our concierge team is available 24/7. If anything is unclear, just ask — we'll walk you through it.